Privacy Policy
Last Updated: June 2026
1. Introduction
Sikandar (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy and security of our customers, users, and business partners. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our ERP software, AI-powered business agents, websites, applications, and related services.
2. Information We Collect
We may collect the following information:
Personal Information- Full name
- Email address
- Phone number
- Company name
- Job title
- Billing and payment information
- IP address
- Device information
- Browser type
- Operating system
- Login activity
- Usage analytics
Information uploaded, entered, or processed through the Sikandar platform, including business records, transactions, documents, and operational data.
3. How We Use Information
We use information to:
- Provide and maintain our services
- Create and manage user accounts
- Process payments and subscriptions
- Improve system performance and security
- Provide customer support
- Develop new features and services
- Comply with legal obligations
- Communicate service updates and important notices
4. AI Processing
Sikandar may use artificial intelligence technologies to provide automation, analytics, recommendations, forecasting, workflow assistance, and other AI-powered features.
AI-generated outputs are based on available data and may not always be accurate. Customers are responsible for reviewing and validating AI-generated results before making business decisions.
5. Data Ownership
Customers retain ownership of all data uploaded to the Sikandar platform.
Sikandar does not sell customer data to third parties.
6. Data Sharing
We may share information with:
- Cloud hosting providers
- Payment processing providers
- Business partners supporting service delivery
- Government authorities when legally required
All third-party providers are required to maintain appropriate security and confidentiality standards.
7. International Data Transfers
Customer information may be processed or stored in countries outside the user’s country of residence.
By using our services, users acknowledge and agree to such international transfers where necessary for service delivery.
8. Data Security
Sikandar implements commercially reasonable technical, administrative, and organizational safeguards to protect information against unauthorized access, disclosure, alteration, or destruction.
9. Data Retention
We retain information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
10. User Rights
Subject to applicable law, users may request:
- Access to their personal information
- Correction of inaccurate information
- Deletion of personal information
- Restriction of processing
- Data portability where applicable
Requests may be submitted using the contact details below.
11. Cookies
Our website may use cookies and similar technologies to improve user experience, analyze traffic, and enhance functionality.
Users may control cookie settings through their browser preferences.
12. Third-Party Services
Our platform may integrate with third-party applications and services. We are not responsible for the privacy practices of external services.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the revised effective date.
14. Contact Us
For privacy-related inquiries, please contact:
Email: privacy@sikandar.com
Sikandar
Sultanate of Oman